Defenzia Terms Of Service

Carefully Read these Terms Of Service

Thank you for shopping with us! If you visit or shop within this website, YOU ACCEPT THESE CONDITIONS. Please read them carefully.

LEGALITY – please read

  1. It is your responsibility to know the legality of the items you are ordering. Some items in this online store may be restricted to adults only, or may be restricted in the area where you live. These items include ammunition and firearms. You can only place an order if you agree to and accept the following:
  2. To receive any ammunition shipped from our main warehouse someone over 21 years old or over needs to be present to sign for the package when it is delivered. Ammo from our alternate warehouse may or may not require a signature. Your date of birth must be entered when purchasing. Orders for restricted items from persons under 18 will be canceled.
  3. You are not prohibited from purchasing or owning these products by any local, state, or federal laws regarding your criminal background, drug use, domestic violence protective orders, or other prohibitions, and you are over 21 for handgun purchases. Firearms are only sent to license FFL dealers and you must have permission before ordering (or we can ship to C&R if applicable), and federal background checks are required when transferred. We do not ship outside the USA and our items are not for export.
  4. You understand some of these items can be dangerous when mis-used and you accept full responsibility and liability for the safe use and storage of these items. All used firearms must be certified safe by a licensed gunsmith before using or firing.
  5. Ammunition contains lead. Exposure to lead may result in health problems. Discharging firearms in poorly ventilated areas, and cleaning of firearms may result in exposure to lead. Use sufficient ventilation when firing and wash your hands after handling.

SHIPPING INFORMATION

(There are sometimes backorders or cancellations even if not mentioned. Often orders cannot be changed once placed, so be sure of your order before submitting! All orders are subject to approval by our verification process before shipping, and are not considered complete without all necessary documentation. The firearms and items on your order are NOT reserved or held for you unless all documentation such as FFL is on file, the items may still sell out before your order is complete. You will be notified if any additional information is required to complete your order.)

  1. If your order ships UPS, a tracking number should be emailed to the recipient within a day of the shipment going out, unless you order a firearm, then the FFL dealer will often get the tracking number email. No special requests for specific delivery times are accepted. UPS will make 3 attempts to deliver if they miss you. You will not be able to re-route packages to different locations than the shipping address.
  2. We ship to USA only. Our items are not to be exported. The shipping quote provided is for UPS Ground and is as close a calculation as we can make. Minimum charge is $9.95. If for some reason the actual shipping is more than the posted amount we will contact you. If you are in Alaska or Hawaii, Puerto Rico, Virgin Islands, Guam, we will not ship ammo at this time due to Hazmat restrictions.
  3. Many items are listed as shipping from an alternate warehouse. These items are not available in our Phoenix showroom. Items on your order may ship from different locations and arrive in separate packages with separate invoices.
  4. Firearms ONLY ship to an FFL holder. If you do not have an FFL (Federal Firearms License) then you must find one in your area to do the transfer for you, and you must get their permission first then enter their address as the shipping address on your order. (C&R licenses can be mailed, or are also accepted via email or fax if a copy of the driver’s license is included with matching name.)
  5. Orders that are picked up in our store will have the shipping amount removed from the total at the time of pickup. The credit card will be charged and the items will be set aside (if they are in stock) for pick up. If you cancel and do not pick them up, a fee will be charged. Tax is added on all pickup orders.
  6. Due to FedEx and UPS requirements, handguns ship separately from ammunition via 2 day delivery, with shipping quoted by the website at checkout. Overnight delivery is available for an added fee, but you must call.
  7. Shipping on orders over 2000lbs is NOT calculated correctly on the website.
  8. If you do not want UPS shipping, please call to place your order for FedEx or USPS Mail options, or expedited methods. Not all items have alternate shipping methods available.
  9. All orders valued over $500.00 will require a signature by UPS or Fedex, even if they are not controlled goods like ammunition or firearms. Ammunition and firearms require a signature regardless of price.
  10. Defenzia LLC is located in Arizona. Purchases made within Arizona or shipments within Arizona have 8.35% added unless an exemption is on file.

ORDERING PROCEDURES

  1. When your order is placed the status will say Received, after we download it the status will change to Processing, and once it ships the status will change to Shipped.
  2. ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.Please call to confirm current pricing and availability. We are not responsible for typographical errors or any wacky digital weirdness which may occur. Not all items are as pictured. Importation prices fluctuate frequently causing prices to sometimes rapidly change. All prices subject to change for any reason at any time.
  3. Orders cannot be added to, canceled, or changed once placed. Please be sure of your order before you submit it. All cancellations are subject to a fee if they can be done. Special Orders are also subject to a 15% fee if canceled or returned. Orders placed by phone will not show on your website order history, phone orders are on a separate system.
  4. Pictures on our website are representative and are not usually of the exact product you will receive, so there may be slight differences in color, design, markings, etc. Accessories or extra items such as pouches, cleaning rods or kits, slings, etc, not explicitly mentioned in the firearm description (even if they are pictured) are not guaranteed to be included with the gun. Surplus weapons often vary from gun to gun in which accessories are included.
  5. Your billing address entered here MUST match exactly your billing address for the credit card you are using. If it does not your order will be delayed or canceled. We reserve the right to require any order to ship to the confirmed billing address only at our discretion. Normally your credit card is charged on the day of shipping.
  6. For certain items we offer a hand select option to find a better gun, or to find a special mark or date if available. If the select option is not available for an item it means all the guns are more or less the same without standouts. If you request us to find a nicer gun, a fee is attached to that and you will be notified by email about it after the order.

WARNING: ALL FIREARMS AND AMMUNITION BUYERS SHOULD RECEIVE PROPER INSTRUCTION AND TRAINING IN THE CORRECT USE OF THESE PRODUCTS BEFORE USING THEM.